FAQ

Frequently asked questions

We have answered all frequently asked questions below. If you have more questions feel free to contact us anytime!

 

  • Are your products Australian standard?
    Yes, they are manufactured to exceed all Australian Standards and carry all necessary licences such as Watermark and WELS for tap ware, shower heads, toilets and Australian Standard glass for all shower screen products.

  • How much is delivery to my project?
    Its simple, our website is easy to use with very simplified and secure checkout. Simply add your items to your cart, create an account and check out securely. If you need a personalised quote for a larger bulk order, please email nsw@bathroomtradeshed.com.au
    We offer tailored solutions to all building projects and renovations.

  • What is your delivery time frames?
    We aim to package and deliver most orders within 1-2 weeks at all times across Sydney metro regions.
    For the rest of Australia, General freight times will vary depending where you are in Australia. Freight times will also depend on the quantity of goods and goods themselves. Bulky good orders generally will require more time and effort to pack and prepare and will be up to 3-8 weeks as a guide ONLY. Our time frames are used as guides, and if your project is very time sensitive, you are not in a metro area and have purchased bulky goods please ensure you allow enough time. We can take no responsibility for delays but will always work hard to meet deadlines. Simpy contact us by email to discuss your order and we will do our best on all occassions to accommodate. We endeavour to make the purchase to delivery process as easy as possible for you.

  • Can I pick up?
    Bathroom Trade Shed does not offer pick up on any items due to OH&S reasons.

  • What payment methods do you accept?
    We accept visa, mastercard and american express via our secure online check out. Your personal details will never be shared with anyone.

  • Are your items in stock?
    Most of the time all items are in stock. In the event an item isn't an alternative product can be offered. 

  • What is the freight cost of my order?
    Our website calculates shipping for you and it will be incorporated into the the final price on check out clearly itemised. If there is anything you are not happy with, please email nsw@bathroomtradeshed.com.au

  • I need items not on your website, can you help?
    Yes, we have a very wide range and can source many products for you. Simply email  nsw@bathroomtradeshed.com.au

  • I need a custom made vanity, can you help me?
    Yes, we can offer Australian made cabinets in various finishes and stone tops to match. Simply send us your design for an obligation free quote.

  • How do I track my order?
    Please do not call our front desk as they will not be able to assist in tracking your order. We request all enquiries go directly to warehouse@bathroomtradeshed.com.au Upon despatch, tracking information will be emailed to you so you can check its progress along the way. If you have not received tracking info, it means the order has not been despatched. To check its status, please email.

  • What happens if my order is lost or arrives damaged?
    In the unlikely even an item is lost or damaged in transit, we ask you to email us at warehouse@bathroomtradeshed.com.au with your name, order details and as much information as possible. Please include (low resolution) images of the damage and attach to the email. We will respond within 24-48 hours with a resolution. Resolutions are in the form of replacement or refund of the goods.

  • Where are you located and how do I reach you?
    We are located in Sydney and deliver Australia Wide using quality courier service providers. We offer retail customers access to our wholesale prices through our online store. We can be reached on nsw@bathroomtradeshed.com.au for all sales related enquiries warehouse@bathroomtradeshed.com.au for all delivery and order tracking info And if you wish to speak with one of our staff you can call 1800 986 239

  • What are you hours of operation?
    We are open Monday to Friday 9.30am - 5.00pm. Closed Sat and Sun. If you are calling out of these hours and no one answers, that means we are closed and the office is not attended. If a call is missed, it could be due to a high call volume that day. Simple try again in 5-10 mins, or send an email through.

  • I've just emailed you, when can I get a response?
    We respond to all emails within 24 hours on working days (Monday to Friday). If you email on the weekend you will receive a reply on Monday.

  • I've just called your reception trying to track my order, when will someone call me back?
    No one will. Our receptionists take messages and pass them on to the warehouse by email. Our warehouse communication is only via email to ensure we stay efficient. Please email directly to chase an order, do not call.